Frequently Asked Questions

TrainerLink is a managed training marketplace. You submit a training brief, our team curates the best-matched trainers from our verified pool, and we send you a professional proposal within 48 hours. You review, approve, and we handle everything from booking to compliance.

No. Submitting a training brief is completely free. You only pay once you approve a trainer proposal and confirm the booking.

Our standard turnaround is 48 hours from brief submission. For urgent requirements, contact us directly at [email protected].

Yes. TrainerLink, operating under Element T Sdn Bhd (an HRD Corp accredited training provider), can facilitate HRD Corp claimable training under the SBL-Khas scheme. The grant application must be submitted at least 21 days before the training date.

Government and GLC clients use the standard Purchase Order (PO) process. Once a PO is issued to Element T Sdn Bhd, the booking is confirmed. We handle the ePerolehan claim submission and Claim Invoice on your behalf.

Register through our Trainer Portal, complete your profile, upload your credentials and certifications. Your profile then goes through our Quality Vetting process where our team reviews your documents against HRD Corp standards. You can track your vetting status (Pending, Approved, Changes Requested, or Rejected) in the Trainer Portal dashboard. Once approved, you and your modules become visible in AI matching and the browse catalog.

TrainerLink operates on a transparent commission model. For HRD Claimable bookings (Lane 1), trainers receive 75% of the net course fee. For Non-Claimable bookings (Lane 2), trainers receive 70%. For Government/GLC bookings (Lane 3), trainers receive 65%, which compensates for the additional administrative work and payment delay.

For Lane 1 and Lane 2 bookings, payout is processed within 3 business days after training completion and compliance document verification. For Lane 3 (Government) bookings, payout is processed within 3 business days after Element T receives payment from the government agency.

Yes. Established trainers with their own TP registration are welcome. However, all bookings generated through TrainerLink must be invoiced and claimed through Element T Sdn Bhd for that specific engagement. This protects the compliance chain and removes all administrative burden from you.

TrainerLink uses a two-badge system per training module: HRD Claimable (green) means the module is approved in e-TRiS under Element T and eligible for HRD Corp grant claims; Private Training (blue) means the module is available for direct booking without HRD Corp involvement — ideal for companies that want faster turnaround or custom arrangements.

Quality Vetting is our review process for trainers and training modules. Every new trainer and module starts with Pending status and must be approved before appearing in AI matching results or the browse catalog. Trainers are checked against a checklist informed by HRD Corp standards (TTT certification, accreditation, qualifications, experience). Modules are checked for CLO quality, content alignment, assessment methods, duration compliance, and HRD scheme eligibility.

The TrainerLink Quality Score is our proprietary scoring system used during AI matching. It evaluates trainers against your brief on multiple dimensions including topic expertise, module quality, trainer credentials, availability, budget fit, and compliance. The scoring methodology is informed by HRD Corp Course Verification Guidelines, HRD-TDF 2025, NCS-004:2017, and HRD-TEE standards. Scores range from 0-100, with higher scores indicating better alignment.

Under HRD Corp's SBL-Khas scheme, the employer must submit a grant application at least 21 days before the training commencement date. TrainerLink enforces this rule strictly — bookings where the training date is less than 21 days away cannot be processed as HRD Claimable.

If HRD Corp rejects a claim due to employer-side negligence (e.g., late submission, incomplete documentation), the employer is liable to pay Element T directly within 14 days, as stipulated in the Tripartite Booking Agreement.

Required documents include: signed attendance sheets, pre and post training evaluation forms, training photos, and the trainer's invoice addressed to HRD Corp. TrainerLink's compliance module guides trainers through uploading all required documents within 48 hours of training completion.

The Government Lane is a specialized payment workflow for government agencies and GLCs. Instead of upfront payment, the client issues a Purchase Order (PO) to Element T Sdn Bhd. Training is delivered, and Element T submits a Claim Invoice via ePerolehan. Payment typically arrives within 30-90 days.

Yes. Element T Sdn Bhd is SST-registered. All training fees are subject to 8% Sales and Services Tax (SST). All prices quoted are exclusive of SST unless stated otherwise.

Yes. If a GLC or government-linked entity is registered with HRD Corp and has an active levy account, they can use the SBL-Khas scheme. In this case, the Lane 1 (HRD Claimable) workflow applies, and HRD Corp pays Element T directly.